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    FAQs

    Product Information

    We are proud to say all of our ingredients are listed in INCI format, International Nomenclature of Cosmetic Ingredients which is a worldwide standard. This helps identify what ingredients are in each product when crossing any borders across countries. 

    Should you have any questions or concerns about ingredients and pregnancy, we recommend checking with your doctor.

    We pride ourselves in listing our ingredients appropriately so you can see exactly what you are putting on your skin. Each ingredient is listed on the products section of our website. Should you have any questions or concerns about ingredients and pregnancy, we recommend checking with your doctor.

    Please, carefully, store your products in a cool dark place without moisture, and enjoy them within 12 months.

    This is a great question. 

    We understand that everyone has a unique skin profile and finding a skin ritual that works for you can be a trial and error.  We encourage you to try the products for a minimum of 28 days. This will allow your skin to fully adjust to your new products for one cellular renewal cycle. We encourage you to take the skincare quiz here to ensure you choose the correct product for your skin.

    Alternatively, you can reach out to one of our care specialists via the blue speech bubble located in the bottom right corner of the site or by emailing care@ativoskincare.com.

    We are happy to say 100% of our ingredients are dairy and animal free.

    We are a cruelty-free brand.

    Order Information

    We ship directly from our warehouse studio Monday through Friday.

    All orders are shipped via Canada Post Expedited Parcel, which usually takes approximately 3 to 7 business days for delivery. Once your order has been packaged, you will receive a tracking number via email so you can anticipate when your order will arrive to you.

    We do ship internationally! Please check here for all information regarding international shipments.

    We are not responsible for delays that occur due to international customs issues or unforeseen natural events, nor any additional fees, taxes or duties that your country may require once we have sent your order.

    Please check here for all questions regarding returns and exchanges. 

    Please connect with our customer care team at your earliest convenience, with your order number, name, and mailing address, and we’ll do everything we can to make it right.

    You can reach our customer care team at anytime via email at care@ativoskincare.com. For all other inquiries, concerns, or questions, please contact one of our care specialists using the blue speech bubble located in the bottom right corner of the site.

    We look forward to the opportunity to bring you delight! If your order was damaged, please ensure you send pictures with your email. 

    Once an order is placed, we cannot change it.

    If you need to update your shipping address, you can email our customer care team at care@ativoskincare.com and advise us of the proper mailing address.

    Options to add items to an existing order, or cancel orders cannot be done.

    Please connect with our customer care team at your earliest convenience, with your order number, name, and mailing address, and we’ll do everything we can to make it right.

    You can reach our customer care team at anytime via email at care@ativoskincare.com. For all other inquiries, concerns, or questions, please contact one of our care specialists using the blue speech bubble located in the bottom right corner of the site.